membership

[365] Why your Facebook page isn’t getting enough engagement (and what to do about it)

Are you frustrated by the lack of engagement with your Facebook page? 

You’re posting regularly but your reach is poor. Your posts are only attracting a handful of likes and comments - leaving you wondering if it’s worth having a page at all. 

If this sounds like you, the first thing you need to know is that it’s nothing to do with the Facebook algorithm and everything to do with the kind of content you’re sharing.

Which means there is a lot you can do to improve your engagement (without spending a penny on advertising). 

If this sounds familiar, you’ll love my seven episode podcast series on how to improve your Facebook page engagement.

{Click on the player above to listen to the podcast episode and/or read on for a detailed overview. Scroll down to the bottom to read the show notes including all the links mentioned in this episode}

This episode is part of a seven episode challenge to help you improve your Facebook page engagement. You can read more about the challenge here. 

Why your Facebook page isn’t getting enough engagement (and what to do about it)

If you’re not getting engagement on your Facebook page, it’s easy to blame the algorithm (i.e. the complicated - and super top secret - mathematical equation Facebook uses to determine how many people your content is shown to). 

The truth is, if you’re engagement stinks, it’s nothing to do with the Facebook algorithm and everything to do with the kind of content you’re sharing (plus how you’re sharing it). 

The good news is, there is a LOT you can do to improve your Facebook page engagement (without spending a penny on advertising). 

But the first thing you need to know is that posting great content is not enough. You also need to ‘train’ the Facebook algorithm to recognise your content as important so it will show it to more people. How do you do that? By getting engagement on your posts in the form of likes and comments. 

If you’re currently struggling to attract likes and comments, this might seem like a ‘chicken and egg’ situation. If you not many people are commenting on your content, others are likely to want to comment either.

But the answer is surprisingly simple; instead of sitting back and hoping someone will comment on your content...you need to go out and find people to comment on your content. 

Do this one thing 

Make a list of 15 people  you can ask to comment on your content for the duration of the challenge (and beyond if you can). This is your Facebook Engagement Tribe.  Ideally these will be your ideal customers, but if this is not possible, just do what you can to get some engagement going on your page. You can even get together with a group of fellow business owners and comment on each others’ posts - that way everyone benefits. 

It may take a while for Facebook to catch on that your posts are valuable and start showing them to more people - which is why it’s important to be patient.

Remember, also, that it’s not just about the algorithm. Your Facebook page is your shop window; if people look you up online and see you’re effectively broadcasting to an audience of none, they will assume (rightly or wrongly) your business is not successful. If they see engagement - in the form of likes and comments (even if they do initially come from your best friend!) they’re much more likely to take you seriously.

Podcast shownotes

  • How to take part in the Facebook Challenge after the deadline (01:06)
  • About the episodes in this Facebook Challenge (1:43)
  • Why it’s nothing to do with the Facebook algorithm if you don’t have any engagement on your page (2:50)
  • Why you need to train the Facebook algorithm to recognise your content (and how to do it)  (3:30)
  • How to get people to engage with your Facebook page; comment, like and share (3:57)
  • First task in the challenge find your Facebook engagement tribe (4:26)
  • Why getting engagement will help show Facebook that your content is relevant (6:02)

Resources

Take part in my 7 day Facebook challenge here

Join the Facebook group 

[329] What’s working on Facebook right now with Liz Melville (podcast)
[334] How to build a large audience without paid advertising with Callie Willows (podcast)
[352] How to sell in a Facebook Group without annoying your members (podcast)
[357] How to transform your Facebook group from ghost town to garden party (podcast)
[358] 13 Ideas for engaging social media posts (podcast)
[361 15 post ideas for your Facebook group (podcast)

Build Your Audience Programme

Buy your ticket for Build Your Audience Live

Order your 2019 Media Diary

Rev.com*

Kapwing

Social Media Video Engagement Playbook

Social Media Engagement Playbook

LinkedIn Content Strategy Playbook

Connect with me on Twitter, Instagram, Facebook and LinkedIn

 

[364] How to deal with difficult clients or customers

Do you ever have clients or customers who seem impossible to please? If you’re a coach or consultant, these typically show up as clients who sign up to work with you…and then don’t do the work. But somehow they try to make it feel like it's all your fault.

If you have a product-based business, these are generally the ones who ask for discounts and refunds - often without justification. These kind of people can be a huge drain on your energy - and your time.

In this episode I share practical strategies for dealing with difficult clients and customers.

{Click on the player above to listen to the podcast episode and/or read on for a detailed overview. Scroll down to the bottom to read the show notes including all the links mentioned in this episode}

Podcast shownotes

  • How setting the ground rules can help reduce complaints (4:46)
  • Why prevention is better than cure by managing expectations of clients (5:46)
  • How setting boundaries can reduce your workload and manage client expectations (6:45)
  • How to create a fairplay agreement for your guidelines and learn about mine (13:25)
  • How having your FAQs on your sales page can help if a customer is dissatisfied(14:08)
  • How communicating well and monitoring your communications can help protect against unhappy clients (16:48)
  • How creating key blog posts in a membership can improve a client experience (18:10)
  • How anticipating potential problems will help prevent problems with clients (22:39)
  • How to use a discovery call with a potential client to decide if you can work with them (24:45)
  • How to defuse a situation with an unhappy client (28:00)
  • How putting the onus back on the customer can help de escalate a situation (29:38)
  • How to deal with someone who complains by showering them with love (33:17)
  • Why you shouldn’t be afraid to refund people and let them go (36:20)

Resources

Jay Baer Hug your haters

How to get the most out of the Build Your Audience Office Hour

How to get the most out of your Build Your Audience membership 

Take part in my 7 day Facebook challenge here

[202] Behind the scenes of my membership community (podcast)

[219] How to get your ideal clients to fall in love with you with Laura Pearman (podcast)

[281] How to find new clients or customers fast (podcast)

[351] How to get corporate clients (and why you should) with Dylis Guyan (blog post)

Lost your mojo with your membership community? Here's how to get it back. (blog post)

How to add captions to your video using Kapwing and Rev.com (blog post)

Build Your Audience Programme

Buy your ticket for Build Your Audience Live

Order your 2019 Media Diary

Rev.com*

Kapwing

Social Media Video Engagement Playbook

Social Media Engagement Playbook

LinkedIn Content Strategy Playbook

Connect with me on Twitter, Instagram, Facebook and LinkedIn

[361] 15 post ideas for your Facebook group

Do you ever feel all out of ideas for your Facebook group? 

Or maybe you’re just tired of posting the same old stuff and/or looking for ideas to boost engagement in your group. 

This list of go-to posts will you keep you going...even when you’re feeling at your most uninspired. 

{Click on the player above to listen to the podcast episode and/or read on for a detailed overview. Scroll down to the bottom to read the show notes including all the links mentioned in this episode}

 

1. Opinions please

Got a new product/service to launch? Ask your members to help you decide on the name/title, which logo design you should use and/or which colour you should stock it in. 

2. Win of the week 

Ask your members to share their biggest ‘win’ of the week. Great for a Friday morning post. 

3. The big promotion 

Invite your members to share something they want to shout about. This could be anything from a new product or service they’re launching to an achievement they are proud of. To avoid people spamming your group with sales pitches, this is best restricted to a specific day/date.

4. Your week in emojis

Ask your members to describe their day/week in three emojis. 

5. Shout out

‘Shout out’ member successes. For best results, shout out several members at a time and tag them into your post. 

6. Honesty time

Invite your members to share one thing they are struggling with right now - something they might feel awkward about sharing outside of the group. 

7. In the news

Is there a news story everyone is talking about right now? Ask your members what they think about it. Bonus tip: don’t share a link to an article someone else has written about it - explain it in your own words (or on video). 

8. Emoji review

Invite your members to review your latest blog post, podcast episode, Youtube video - or your latest Facebook Live video in the group - using just three emojis. 

9. The winning shot

Just had a new set of headshots taken for your business? Share your favourites and ask your followers to vote on their winning shot. You can do the same with product photography. 

10. Home sweet home

Ask your members to post the name of the town/city where they live (or a photo/video). 

11. My favourite place 

Invite your members to share a photo or video of their favourite spot in their home/office. 

12. Sneak peek

Give a sneak peek of a new product/service you’re working on. 

13. Quick tutorial

Shoot a quick ‘how to’ video tutorial showing for your members on a specific topic e.g. how to light their smartphone videos (without any fancy equipment), how to wrap an awkward shaped gift or how to knock up a nativity costume for your child in 30 mins. 

14. Oops I did it again

Share the outtakes from your latest social media video or podcast recording. Or share the pictures that didn’t make it to your feed (e.g. the cat walking across your Instagram flatlay). 

15. Can you guess what it is? 

Share a tool/resource you use in your work and get your members to guess what you use it for. 

Want more? Head over and download the full 31 ideas here. 

Want to go more indepth then head over to my Facebook group engagement Masterclass that you can buy here.

If you are struggling to get engagement on social media then you can buy my social media engagement playbook here.

Podcast shownotes

  • How to sell and create a buzz in your group by asking for feedback on your products (01:44)
  • How to celebrate your group members’ successes and create engagement (3:27)
  • Why you should give members a specific day to promote their own business (04:17)
  • How emojis can be used to get everyone talking (05:28)
  • How to inspire other members by doing a member shout out and share success (5:40)
  • How encouraging honesty amongst members can support members and create engagement  (07:15)
  • How to use a current news story that divides opinion in your Facebook group (and why you should tell it in your own words) (08:28)
  • How to use recent business photos to create engagement (10:34)
  • How you can create engagement just from asking about places (11:51)
  • Why you should get people to share their behind the scenes  (12:57)
  • Why you need to have one clear call to action on your Facebook group post (13:25)
  • How to create content in your Facebook group by being helpful (14:00) 
  • How to get your Facebook group engaged by sharing the bits that go wrong in your business (15:11)
  • Why you need to keep an eye on your content and change it if it’s not working (16:17) 
  • How the Facebook algorithm favours content in groups with comments (17:40)

 

Resources

Record your screen with Loom
Edit photos with Snapseed
How to do an iTunes review

[192] How to get more engagement on your Facebook page (podcast)

[318] How to write compelling email copy (podcast)

[320] How to host a Christmas sale on Facebook Live (podcast)

[329] What's working on Facebook right now with Liz Melville (podcast)

[335] How to create a high converting lead magnet (podcast)

[348] How to write social media posts that sell (podcast)

[357] How to transform your Facebook page from ghost town to garden party (podcast)

[358] 13 Ideas for engaging social media posts (for when you’re all out of ideas) (podcast)

How to add closed captions to your videos using Rev and Kapwing (blog post)

Buy your ticket to my 2020 Content Planning Masterclass #2020Sorted

Build Your Audience Programme

How to create a high converting lead magnet course

Order your special offer 2019 Media Diary 

How to write social media posts that sell (online masterclass) 

Rev.com*

Kapwing

Social Media Video Engagement Playbook 

Social Media Engagement Playbook

LinkedIn Content Strategy Playbook

Connect with me on Twitter, Instagram, Facebook and LinkedIn

[357] How to transform your Facebook group from ghost town to garden party

Does your Facebook group feel like a ghost town?

You’re showing up regularly, but you’re not getting much engagement. 

In fact you may be wondering if it’s worth bothering having a group at all.

If this sounds  familiar, you’ll love this podcast episode with Bella Vasta. 

In it she shares tons of valuable advice including what to post in your group (versus what you post on your page), how to get members to respond to your posts PLUS some ninja tips on selling to your group members (without being spammy or selly).

{Click on the player above to listen to the podcast episode and/or read on for a detailed overview. Scroll down to the bottom to read the show notes including all the links mentioned in this episode.}

 

Bella’s story

Bella started using Facebook groups to help promote her pet sitting business owner in Phoenix, Arizona back in 2012. It was only when her daughter was born prematurely in 2014, weighing just 350 grams that she really began to see the power of Facebook groups. 

During a six month long stint with her daughter in Neonatal Intensive Care Facebook groups not only allowed her to keep her business running. They also provided her with the support she needed to deal with having one of the smallest micro-preemie babies in the world. 

Since then Bella has gone on to open a number of other groups for her own business and is now recognised as one of the world’s leading experts on Facebook groups for business. 

Understanding the difference between Facebook pages and groups

To explain the difference between Facebook pages and groups, Bella uses the analogy of your front and back garden. Your Facebook page is like your front garden and your group your back garden. 

If you were hosting a party, you wouldn’t hold it in your front garden, explains Bella. You’d hold it in your back garden where your guests (all personally invited/vetted by you) could mingle and chat in a more relaxed, informal environment - without feeling like passers by were listening in on their conversations. It’s exactly the same in a Facebook group, where you’re the host, but your guests can start their own conversations and hang out with different groups of people.

One of the biggest differences is that conversations on your Facebook page are all started and led by you (what Bella refers to as a ‘dictatorship’ model). Members of your Facebook group are free to start and lead their own discussions (what Bella refers to as a ‘socialist’ model). 

While anyone can see and interact with the content on your Facebook page, only those personally/invited vetted by you can see the content in your Facebook group, which creates a completely different kind of atmosphere. 

How should the content differ on your Facebook page and in your group? 

This really depends on what you are trying to achieve, says Bella. But you will almost certainly need to be posting content that encourages discussion. And because the group is private, you may be able to tackle more sensitive/personal issues than you can on your own page. 

Bella recommends asking three questions to those wanting to join your group (the maximum allowed by Facebook). Ideally, this should include one question that asks them what their biggest challenge is right now (in relation to your paid products/services) and another that asks for their email address. 

She uses a resource called Group Funnel to collect the data from these initial questions and add it to a spreadsheet. This information can be used to generate content ideas for the group and for in copy on sales page. Used in conjunction with the tool Zapier you can also set up an automated email that welcomes new members to the group. This can be personalised with a video message, using a tool like Bonjoro.

Creating a content schedule for your Facebook group

Bella suggests planning your content ahead, using a resource like the Media Diary for ideas and scheduling posts inside Facebook. 

She recommends using questions, polls and Facebook Lives to generate discussion inside your group. 

And there are tons more ideas in her free download 23 Ideas To Get More Engagement In Your Facebook Group: bellavasta.com/janet. 

Podcast shownotes

  • How Bella started her business and her first Facebook group (02:19)
  • Why people will listen to your personal story (10:10)
  • Why your Facebook group and page are like your front and back garden (14:40)
  • How people engage differently in Facebook groups and pages  (20:37)
  • How should the content differ on your Facebook page and in your group? (22:38)
  • Tips for managing your Facebook group as your group gets bigger (25:44)
  • How to get the conversation started and generate content in your Facebook group (and tools to help you) (30:43)
  • Bella’s tips for content ideas and questions to ask in your Facebook group (37:05)
  • Why you shouldn’t abandon your Facebook page (41:48)
  • How Facebook is making it easier to monetize and manage your group (45:10)
  • How to use video strategically in your Facebook group (50:45)

Resources

Get Bella’s download 23 ways to get more engagement in your Group

Bella Vasta Facebook

Bella Vasta Instagram

Find out about Zapier  Bonjoro and Group Funnel

[300] How to Build an audience and why you need to  (podcast) 

[326] The one thing you need to do to create a passive income (podcast)

[327] Why I am closing my 13.5K Facebook Group (podcast)

[329] What’s working on Facebook right now with Liz Melville (podcast)

[334] How to build a large audience without paid advertising with Callie Willows (podcast)

[352] How to sell in a Facebook group without annoying your members (podcast)

[355] How to create and launch your own planner for your industry (podcast)

Buy your ticket to my 2020 Content Planning Masterclass #2020Sorted

Masterclass: How to write social media posts that sell 

Build Your Audience Programme

Order your 2019 Media Diary 

Rev.com*

Kapwing

Social Media Video Engagement Playbook 

Social Media Engagement Playbook

LinkedIn Content Strategy Playbook

Connect with me on Twitter, Instagram, Facebook and LinkedIn

What is a mastermind group?

If you like the idea of being part of my membership community (or are already a member) but feel you need more personalised support, you may be better suited to one of my mastermind groups.

But what exactly is a mastermind group? And how can being part of one help you grow your business? Read on and find out.

What is a mastermind group?

A mastermind is a group of business owners who work together to achieve their business goals – offering feedback, support and accountability along the way.

The group can meet online or in person (or a mixture of the two). My mastermind group(s) do a mixture of both - meeting up to twice a month online (using the video conferencing software Zoom) and three to four times a year in person (in London).

Top and Rising Talent live mastermind day in London
I host a quarterly 'in person' meet up for my mastermind group in London

How is a mastermind different to business coaching?

While there may be some 1-2-1 coaching involved in a mastermind, most of the important work takes place in a group setting where you each get a chance to take the ‘hotseat’, present your business challenges and get feedback from the rest of the group (and the mastermind group leader - in this case, me).

And in between mastermind sessions of course you’re supporting each other and keeping each other accountable.

One of the best things about being part of a mastermind is challenge. Having people ask you why you are doing something a particular way (or doing it at all) can feel uncomfortable at first but will ultimately save you time and money.

Why do you offer a mastermind instead of a coaching programme?

Having done 1-2-1 business coaching and taken part in dozens of masterminds, I feel masterminds are a far more effective way to accelerate your business growth.  

Working in a group gives you access to more ideas and inspiration (whatever your dream is: writing a book, starting a podcast, hitting your first five or six figure month…someone in the group will have been there).

Listening to others and helping them with their business problems, helps you get better at solving your own business challenges.

Knowing that you have to show up regularly, and share what you’ve been up to – with people who actually care about you and your business – helps you stop procrastinating and start taking action.

Being part of a community of like-minded, ambitious business owners means you’re surrounded by people who will pick you up when you’re down and  – more importantly – lift you up when things are going well.

Being part of a supportive community -people who really understand you - can be a real gamechanger for your business

Why isn’t there a set curriculum to follow?

The idea of a mastermind programme is that it’s tailored to YOUR needs and goals – not anyone else’s. The last thing I want is for you to feel frustrated because you’re having to watch video lessons and/or attend masterclasses that don’t feel relevant to your business right now.

I want you to stay focused on what’s right for YOUR business and not get distracted. While one of our monthly calls will be focused on one of the key areas I believe you need to focus on to grow your business (money, audience, authority, visibility) the other will be left open for masterminding, so you can explore the challenges that are most relevant to you.  

How long will I be part of the mastermind?

The minimum commitment is four months but to achieve optimum results I’d suggest a year.

Why work with me?

Over the past four years I’ve worked with hundreds of business owners helping them solve their problems and grow their businesses.

I’ve also achieved everything you’ll cover in the programme: creating multiple streams of income, building a large and loyal audience, building authority (through speaking, podcasting, publishing a book) and getting high-profile press coverage – all of the things that get you to six figures.  And I’m happy to share the strategies I used to get there (and the mistakes I made along the way – so you don’t have to make them too).

What kind of results can you expect from working with me?

I’m not into fluffy stuff…I want you to gain outcomes that will have an impact on the bottom line of your business.

So, rather than tell you what you’ll gain, let me show you three positive outcomes I’ve gained from being part of a mastermind group.

  • 40k in revenue: from a single idea someone gave me for generating additional income from live events
  • 10k in membership revenue: after launching an online ‘open day’ allowing delegates to experience my membership before they join – and idea that came from a mastermind
  • 14k in sales: after someone challenged me in a mastermind to create an upsell for my 2018 Media Diary

These are all ideas I could implement without leaving my home office and/or trading time for money. and are the kinds of shifts I want to see you making as a result of our work together.

Ultimately, though, it’s down to you. As with anything in life, you’ll get as much out of the programme as you put in. But if you're willing to set goals, take action on them, and take advantage of being part of an incredible group of business owners,  you can accelerate your business growth by years. 

Interested in joining the programme? Book your discovery call here.

 

 

 

 

 

 

How to get the most out of the Build Your Audience Office Hour with Janet Murray

If you’re new to the Build Your Audience membership programme or haven’t made it along to our weekly Office Hour for a while you may be wondering how you can get  involved.

With that in mind, here’s a guide to getting the most out of our weekly Office Hour. 

How it works

Our weekly Office Hour takes place on Mondays at 11am (GMT/BST).  If you want to check the time for your specific time zone, you can do that here.  It takes place online (we use the video conferencing software Zoom) and is a chance for members to ask questions about any aspect of their marketing and get feedback from myself and the rest of the group. At the start if the call, I also update the group about membership news e.g. upcoming events and/or challenges. Occasionally the time of the Office Hour might change - for example if I am speaking/travelling. If this is the case we will let you know via email and/or our member bot. We will attempt to give you plenty of notice, but please be aware this may not always be possible. 

Attending the weekly Office Hour call is not only a chance for you to ask questions, it’s also an opportunity for you to get to know other members, build your support network, create opportunities for collaboration and even attract customers (it’s my ambition that every member covers the costs of their membership via sales to other members but if people don’t know who you are, they’re definitely not going to buy from you).

How to prepare

You don’t need to prepare anything for the call - apart from making a note of any questions you would like to raise.

However, when you join the call, you will be asked to introduce yourself to the rest of the group  in ten words or less (on video), so it’s a good idea to craft your ‘ten word top line’ before you get on the call e.g. ‘I sell gift boxes for new mums’ or ‘I’m a business coach, specialising in working with introverts’.

Due to time constraints this really does need to be a ten word top line...and the more specific you can be the better. If people are confused about what you do, they’re far less likely to remember you/your business.

If you are unable to make the call live, you may post a question (use the reminder thread in the Facebook group).

 

A replay of the call, along with summary notes (which are time stamped so you know when particular questions have been asked) will be available in the membership area for at least four weeks. This should be uploaded within 24 hours - often much sooner - but you may need to bear with us at busy times. 

How to join the call

We use Zoom video conferencing so you'll need download the software on your phone or computer before you join. If you've got an iPhone, you'll need to download the free app first: Zoom Cloud Meetings. It's fairly intuitive, so you will only need to click the join link you are given for the meeting to join the call, or input the nine digit meeting code.

Please be aware that you will be on video. There is an option to switch to audio only (bottom left on a PC/Mac and if you are using a mobile device can disable the video before joining a meeting by toggling the "turn off my video" option after clicking "Join a Meeting") but it’s much nicer to see your face if we can.

The only ‘rule’ we have is to keep yourself muted unless you are invited to do otherwise, as background noise can be really distracting for other participants (bottom right on a PC/Mac and on a mobile you should be automatically muted but will have the option to swipe to the next screen and tap to speak as below).

There is chat box on the bottom right (PC/Mac) but this may not be visible on a mobile device - please use this to pose questions and/or chat with other members during the call.

During the call

Here is an idea of the timings (N.B. this is a rough estimate).

0 -10 mins: Member introductions

10-15 mins: Member updates (upcoming events, masterclasses, challenges, new content etc)

15 -30 mins: Practical teaching segment: during this part of the call I’ll teach/share something that relates to the theme of the call and reference resources we have in the membership. This could be anything from a technique/strategy I think you might find useful to new apps/tools/resources.

30-60 mins: Open Q & A with feedback from myself and other members.

If you’d like to ask a question live on the call, you can do so in the chat box (bottom right on a PC/Mac). I will try to get through as many questions as I can, but if you post your question right before the end of the call, please be aware we may not get to it (in which case I may ask you to post in the Facebook group). Sometimes I may ask you to unmute yourself and explain your question in more detail.

While I know many of you join the call looking for my advice and guidance, we do have a wealth of experience in the group, so do feel free to add your thoughts/comments/advice in the question box. I may also sometimes ask members I know have specific experience of an issue to ‘unmute’ themselves and give feedback. Occasionally I may also ‘spotlight’ a member and help them solve a specific challenge (particularly if it's a topic I know many of you are struggling with).

If you are not able to attend the call

If you are not able to attend the call live, you may submit a question under the dedicated thread in our Facebook group(posted every Monday morning). We do prioritise questions posed live on the call, but if we don’t get to yours, I will respond to it in the Facebook group.

After the call

A replay of the call, along with summary notes (which are time stamped so you know when particular questions have been asked) is posted in both our Facebook group and our members' site. This should be uploaded within 24 hours - often much sooner - but you may need to bear with us at busy times. We do prioritise questions posed live on the call, but if we don’t get to yours, I will respond to it in the Facebook group.

Other things to bear in mind

You do not need to stay for the whole call: seriously no one will judge you if you pop in for ten minutes and leave again (although you will get the most value if you stay for the whole time). However I would ask you to be ‘present’ during the time you are on the call. Babies, children and pets are all very welcome (as long as you are muted) but no conference calls/phone calls please. If you need to take a phone call - please leave the call and return when you can give us your full attention.

If you arrive late to the call and it’s particularly busy, I may not be able to introduce you to the rest of the group. In this case, please introduce yourself in the chat box.

Replays can be found in the Office Hour area of the membership and in our Facebook group (in the 'units' area). 

The Build Your Audience programme is a membership community which means it’s a one-to-many model. So while there is an opportunity to get some personalised advice/guidance on our weekly Office Hour, most of your learning will be self-directed. If you find yourself craving more personalised support do let us know; it may be that you are a better fit for my coaching programme  and it may be possible for you to upgrade your membership. Drop us a line on [email protected] to find out more. 

Be prepared to be flexible. While we aim to run the Office Hours call at least 48 weeks a year (taking a break over Christmas and for holidays) there may be times when I may need to postpone and/or even cancel the call due to travel, holidays and illness (although this is rare - we ran 48 last year). If this is the case we will post an update in our Facebook group and inform you via email and the Facebook messenger bot. We will try to give you plenty of notice via our weekly email update - which generally goes out on a Wednesday, ahead of the Office Hour - but please be aware that this may not always be possible. Please also remember I am just one person serving a growing community of 350+ members (albeit with the support of a small team) so you may need to be a little flexible at times.

Interested in joining my membership programme? Here’s some more information about the Build Your Audience programme